Introduction

Become an IT Apprentice! BIT Training is searching for an ambitious IT Support Technician Apprentice to join our client’s service desk in Plymouth and kick-start their career in IT.

The client understands an apprenticeship is just the start of what they hope will be a long and prosperous career in IT. Many of their staff today, started off as an apprentice themselves! We’re looking for an individual who is keen not only to learn and develop but also to grow with the company over many years. Upon the successful completion of your apprenticeship, you should be eager to progress onto the service desk as a 1^st Line Engineer.

WHO YOU ARE

You’re an inquisitive individual with an eagerness to learn, develop and progress. You’re up for a challenge and want to play your role in a growing company, by providing first-class customer experience.

So, with that in mind, you’ll be someone who has a basic understanding of IT but is passionate about learning and developing more. You’ll be friendly and approachable, with an excellent phone manner. You’ll be a team player that understands when to persevere with a challenge, but also when it’s appropriate to ask for help.

In a nutshell, you are someone who;

• Is curious, inquisitive and has a genuine desire to learn more and progress with their career.
• Is ambitious, up for a challenge and has the drive to help an SME grow and push forward.
• Has a basic understanding of IT.
• Is comfortable asking for help when required

Partnerships: We seek to create long-lasting partnerships with their clients that make a positive difference to their business.

It wouldn’t be possible to build long-lasting relationships with their clients if they didn’t build them with our employees first, many of whom have worked here for more than five years. One of their proudest achievements is our high level of staff retention and with happy employees, come satisfied customers.

Transparency: We provide an authentic, dependable, and approachable service, and we are always transparent.

Being transparent ensures everyone in the business and connected to it, knows exactly where they stand, what’s expected of them, what’s going well and where there’s room for improvement. Everyone at the company (including Senior Management!) attends quarterly one-to-ones, whilst the company hosts quarterly company-wide meetings and provides means of offering anonymous feedback so we can ensure the company is always honest and open about how we can continue to grow, thrive, and do the best we can.

Exceeding Client Expectations: We deliver an exceptional experience beyond the clients’ expectations.

They like to do the same for employees too! They endeavour to make it an enjoyable, comfortable, and exciting workplace. They are not Google and can’t promise you a slide in the office, but they do provide staff with flexible working conditions, fully funded training, certifications and courses, free fruit and snacks, regular company events, giveback days, paid overtime, and a holiday loyalty scheme for long-serving employees.

Delivering The Correct Solutions: We don’t oversell. We provide the correct solution for every client.

Doing what’s right is essential to their client. It’s how you build trust and a solid reputation that others can believe in and naturally, this extends beyond their client relationships. It’s why they support their local communities and numerous other charities and initiatives. It’s also why they provide every employee with a day of giveback, fully paid. It’s simply the right thing to do.

WHAT IS ON OFFER AS AN IT APPRENTICE

• Competitive Hourly wage rising after 12 months of your apprenticeship.
• Fully funded CompTIA apprenticeship and industry recognised certifications inc CompTIA, ITIL
• 25 days of annual leave plus Bank Holidays rising one day per year after five years of service
• One day per year fully paid to volunteer and ‘giveback’ to a charity or local cause of your choice
• Regular company events
• Free fruit, snacks and drinks

Key responsibilities

WHAT YOU’LL BE DOING

Working alongside their clients’ 1^st line service desk engineers, you’ll be the proverbial face of the business and one of the first people customers speak to when experiencing a technical issue. It’ll be your responsibility to provide technical assistance where possible or escalate the customer to a more senior staff member.

With first-hand guidance from the 1^st Line Team Leader, as well as a team of experienced 2^nd and 3^rd Line engineers, you’ll have the support and knowledge you need to help our customers efficiently and to get your IT career off to the best possible start.

Alongside providing technical assistance to their customers, you’ll spend up to 18 months studying towards an Information Communications Technicians Level 3 Apprenticeship with BIT Training. This course includes industry recognised qualifications, including CompTIA A+, CompTIA Cloud Essentials+ and ITIL 4 Foundation.

Naturally, you’ll get to know their clients great customers as you assist them with their problems. Their clients work with businesses nationwide, although they’re predominantly based in the South West. Whilst they focus on several core industries such as Engineering & Manufacturing, Healthcare, Hospitality, Leisure & Tourism, Legal & Finance, and Property & Real Estate they have clients from a whole host of different industries and sectors including some more unusual ones such as aquariums, mountain bike manufacturers, dairies, jewellers, harbours and more. This means the range of questions, queries, and therefore experiences you’ll be exposed to should be wide-ranging, allowing you the opportunity to build a solid foundation, with the aim of progressing further in your IT career.

In a nutshell, you will be;

• Providing 1^st Line technical assistance to a range of businesses of different sizes, across different industries.
• Answering phone calls and email tickets to provide technical support.
• Building and repairing hardware such as laptops or computers.

You’ll be working with or on the following;

• End user issues, typically in a Microsoft environment
• Microsoft 365

Working hours

9 – 5pm

Company background

Pleases call the apprenticeship team for further information