If you’re looking to launch or advance your IT career, or build an AI-ready support team, our Level 3 AI Enabled IT & Cloud Support Technician Apprenticeship is your starting point. Backed by over 20 years of award-winning IT training and delivered fully online, this programme combines the technical fundamentals employers rely on with the AI and cloud skills the industry now demands.
IT professionals, delivering AI-powered IT training.
Under our Level 3 apprenticeship standard, you’ll gain the skills and knowledge to configure systems, troubleshoot hardware and software, manage networks, and use AI tools like Microsoft Copilot to work smarter and faster. You’ll be assessed on real workplace projects by a dedicated BIT Learning Mentor and you’ll graduate with five industry certifications that employers across the UK recognise. This isn’t just an IT course. It’s the start of a future-proof tech career.
AI Enabled IT & Cloud Support Technicians are needed in organisations of every size, across every sector. Whether you’re a school leaver taking your first step into tech, a professional looking to change career, or an employer investing in your team, this programme is built for you. Almost half of all UK apprenticeship starts are by people aged 25 and over. This is a serious professional qualification, not just a school-leaver programme.
Aligned to positions in 1st & 2nd Line Support, IT Field Technician, AI-Augmented Support Technician, IT Support Analyst, Cloud & AI Integration Technician, IT Support Officer, Cyber / Security Support, Maintenance Support Technician , Data Centre Support Technician, Network Support, Helpdesk Support or Office IT Technician.
Level 3 Apply an understanding of cyber security to protect an organisation from cyber-attacks and unauthorised access to required standards
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Level 4 Apply an understanding of cyber security to protect an organisation from cyber-attacks and unauthorised access to required standards
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Level 4 Gain the relevant skills and knowledge to apply an understanding of cyber security to protect an organisation
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Level 4 Enhance your network team or build a career then a logical starting point is our Network Engineer apprenticeship programme
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