IT professionals, delivering AI-powered IT training. 

Under our Level 3 apprenticeship standard, you’ll gain the skills and knowledge to configure systems, troubleshoot hardware and software, manage networks, and use AI tools like Microsoft Copilot to work smarter and faster. You’ll be assessed on real workplace projects by a dedicated BIT Learning Mentor and you’ll graduate with five industry certifications that employers across the UK recognise. This isn’t just an IT course. It’s the start of a future-proof tech career. 

Download our programme guide here

Course overview
AI Enabled IT & Cloud Support Technician

Your learning journey

What you will learn
course modules

Who is
it for?

AI Enabled IT & Cloud Support Technicians are needed in organisations of every size, across every sector. Whether you’re a school leaver taking your first step into tech, a professional looking to change career, or an employer investing in your team, this programme is built for you.  Almost half of all UK apprenticeship starts are by people aged 25 and over. This is a serious professional qualification, not just a school-leaver programme. 

Aligned to positions in 1st & 2nd Line Support, IT Field Technician, AI-Augmented Support Technician, IT Support Analyst, Cloud & AI Integration Technician, IT Support Officer, Cyber / Security Support, Maintenance Support Technician , Data Centre Support Technician, Network Support, Helpdesk Support or Office IT Technician.

Professional Certifications
included are

do you need to
consider your options?

Begin my apprenticeship today

Offices in:

  • Plymouth

  • London

  • Liverpool

  • Birmingham

  • Cambridge








Tel: +44 (0) 1752 724 000

Email: sales@thinkbittraining.co.uk