IT Support Technician Apprentice Job in Plymouth, Devon

BIT Apprenticeship team is searching for an ambitious IT Support Technician Apprentice to join our client’s service desk in Plymouth to kick start their career in IT.


Working alongside their 1st line service desk engineers, you’ll be the proverbial face of the business and one of the first people customers speak to when they’re experiencing a technical issue. It’ll be your responsibility to provide technical assistance where possible or escalate the customer to a more senior member of staff.

With first-hand guidance from the 1st Line Team Leader, as well as a team of experienced 2nd and 3rd Line engineers, you’ll have the support and knowledge you need to help our customers efficiently and to get your IT career off to the best possible start.

Alongside providing technical assistance to our customers, you’ll spend up to 18 months studying towards an Information Communications Technicians Level 3 Apprenticeship with BIT Training. This course includes industry-recognised qualifications including CompTIA A+ 1101/1102, CompTIA Cloud Essentials+ and ITIL v4 with BIT Training’s apprenticeship arm.

You’ll get to know great customers as you assist them with their problems. Working with businesses all over the country, although they’re predominantly based in the South West. Whilst focus on several core industries such as Engineering & Manufacturing, Healthcare, Hospitality, Leisure & Tourism, Legal & Finance, and Property & Real Estate there will be clients from a whole host of different industries and sectors including some more unusual ones such as aquariums, mountain bike manufacturers, dairies, jewellers, harbours and more. This means the range of questions, queries and therefore experiences you’ll be exposed to should be wide-ranging, allowing you the opportunity to build a solid foundation with the aim of progressing further in your IT career.

In a nutshell, you will be;

  • Providing 1st Line technical assistance to a range of businesses of different sizes

  • Across different industries.

  • Answering phone calls and email tickets to provide technical support.

  • Building and repairing hardware such as laptops or computers.

You’ll be working with or on the following;

  • End user issues, typically in a Microsoft environment

  • Microsoft 365

We understand an apprenticeship is just the start of what we hope will be a long and prosperous career in IT. In fact, many of their staff today started off as an apprentice themselves! Our client is looking for an individual that is keen not only to learn and develop but grow with the company over many years. Upon completing your apprenticeship, you should be keen to progress onto the service desk as a 1st Line Engineer.


You’re an inquisitive and curious individual eager to learn, develop and progress. You’re up for a challenge and want to play your role in a growing company by providing a first-class customer experience.

So, with that in mind, you’ll be someone that has a basic understanding of IT but is passionate about learning and developing more. You’ll be friendly and approachable, with an excellent phone manner. You’ll be a team player that understands when to persevere with a challenge but also when it’s appropriate to ask for help.


  • Is curious, inquisitive and has a real desire to learn more and progress with their career.

  • Is ambitious, up for a challenge and has the drive to help an SME grow and push forward.

  • Has a basic understanding of IT.

  • Is comfortable asking for help when required.


In 2003 Acronyms founder Dave Smith was fed-up with IT companies overselling, so he founded a business with a simple ethos – to sell the correct solution, not the most expensive. Over 15 years later and this ethos, along with quality of service and a passion for technology, has led Acronyms to become a trusted provider of IT to businesses across the South West and further afield.


  • Hourly wage of £5.00 / hour rising after 12 months of your apprenticeship.

  • Fully funded apprenticeship and industry-recognised certificate

  • 25 days of annual leave plus Bank Holidays rising one day per year after five years of service

  • One day per year fully paid to volunteer and ‘give back to a charity or local cause of your choice

  • Regular company events

  • Free fruit, snacks and drinks

  • BIT Training/CompTIA Information Communications Technician (With Cyber Security) Level 3 Apprenticeship

Next Steps:

Your type of role put in an application! Once we receive your CV, one of our apprenticeship recruitment team will be in touch to help you with the next stage. Our application process includes an informal chat, followed by a more formal employer interview if shortlisted.

For more information about the job, speak with Chloe Fitchett our Apprenticeship Business Development Manager on 01752 724000 or email at