Course information / Course overview


Get your ITIL® 4 Foundation certification with BIT Training’s two-day training course. This course will help you develop the necessary abilities to alter your company successfully. This ITIL® 4 course introduces the framework’s basic aspects. These include the Service Value System (SVS), Service Value Chain (SVC), Seven Guiding Principles,  ITIL® Practices and the Four Dimensions of Service Management.

By the end of this course, you will clearly understand how ITSM helps organisations create value by optimising the efficiency, speed, and evolution of services. It provides a framework to support organisations in improving their tech-enabled products. Learn to utilise and adapt to different aspects of digitisation in the business world.

Your understanding of information technology service management programmes and their place in your corporate aims and objectives is demonstrated by your ITIL® 4 certification.

You will be taught using PeopleCert official ITIL® courseware and certified instructors on behalf of BIT Training.  Alongside practical exercises to familiarise you with ITIL® key concepts, which will help you in passing your exam.

Course Highlights

1.  Trained by official PeopleCert certified instructors

2. Twelve plus hours of live instructor-led sessions

3. Our official course is all-inclusive. A one-off fee covers all PeopleCert official courseware, exam voucher. No hidden extras

4. Quality practice tests

5. Comprehensive exam prep support

6. Up to one-year virtual assistance to cover doubts and clarity to support your exam prep after purchase from instructors

7. Choose between virtual classroom-based, in person or online courses

8. Receive ITIL® Foundation certification exam voucher

9. Access to further courseware materials to support learning

To be qualified to take ITIL® 4 Foundation course, you must have the following experience and knowledge:

  • No formal pre-requisites required

Exam Format

  • 40 questions
  • Multiple choice
  • 26 out of 40 marks required to pass (65%)
  • 60 minutes
  • Closed book

Benefits of choosing
BIT Training ITIL® 4 courses

Who should attend our ITIL® 4 Foundation certification training?

The ITIL® 4 Foundation certification is a globally recognised professional requirement in service delivery management. This training would benefit anyone working in the service delivery or service desk disciplines, as well as IT professionals who are interested in implementing or have already implemented ITIL® in their business. ITIL® qualifications can help in a variety of work roles, including:

  • ITSM Professionals
  • IT Professionals
  • Business Managers
  • Business Process Owners
  • IT Security Managers
  • Services Designers
  • IT Consultants
  • IT Audit Managers

The list above is only a suggestion; individuals may choose to attend based on their career goals, personal goals, or objectives. Delegates are free to take as few or as many intermediate qualifications as they need.

Take a look at our other
ITIL® Courses

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